Evaluation and Study of Individual Differences in Banking Sector - Free Essay Example

Individual differences is a cornerstone subject area in modern psychology.   In many ways, it is the classic psychology that the general public refers to it refers the psychology of the person the psychological differences between people and their similarities. Plato  stated more than 2000 years ago: No two persons are born exactly alike; but each differs from the other in natural endowments, one being suited for one occupation and the other for another. Individual difference psychology examines how people are similar and how they differ in their thinking, feeling and behaviour.   No two people are alike, yet no two people are unlike.   So, in the study of individual differences we strive to understand ways in which people are psychologically similar and particularly what psychological characteristics vary between people. In the Western psychology approach to individual differences, it is generally assumed  that: People vary on a range of psychological attributes It is possible to measure and study these individual differences individual differences are useful for explaining and predicting behaviour and performance We can classify people psychologically, according to their intelligence and personality characteristics, for example, with moderate success, however people are complex and much is still left unexplained.   There are multiple and often conflicting theories and evidence about individual difference psychology. Human beings have been aware of individual differences throughout history, e.g. Gender differences -hunters=men, gatherers=women Intelligence differences caste, class, education, etc. Personality differences job specialisations Early study of individual differences We have come a long way since Franz Gall invented  phrenology  in the early 1800s. Phrenology is the study of an individuals bumps on the skull, which supposedly reveal character traits and mental abilities. Phrenology had such vogue that by 1832 there were 29 phrenological societies in Britain and many journals in both the UK and US devoted to the study of phrenology. It was seriously proposed to select Members of Parliament from their bumps. Some phrenologists even moulded childrens heads to accentuate good qualities and minimise bad ones! Despite the theory being incorrect one of its assumptions holds true: the idea that various brain regions have particular functions. Darwin  suggested that nature selects successful traits through the survival of the fittest. His cousin,  Sir Francis Galton(1822-1911) concluded that he could apply the principle scientifically. Why not measure human traits and then selectively breed superior people? He assume d human traits, everything from height and beauty to intelligence and ability, to personality traits such as even-temperedness, were inherited. Modern psychology has formalised the study of individual differences over the last 100 years.   Individual differences psychology is still a young science and a relatively recent development in modern psychology.   There are still many debates and issues. Current knowledge will change and evolve.   So, have an open-minded, but critical perspective as we go along! Since there are multiple and controversial viewpoints, it is necessary to move beyond reliance on personally preferred viewpoints to also embrace alternative perspectives, particularly those which are utilized in psychological practice and which have solid research support. Abstract: Banks in India have succeeded in promoting new services to its customers. The likelihood of current customers is tempted to do business online. Based on extant literature on bank marketing, a questionnaire was designed. Then, in a large-scale survey by means of personal and telephone interviews, data was obtained from bank customers. This paper focuses on the adoption of internet banking by existing banks customers through an investigation of the factors that influence customers acceptance of internet banking service. The questionnaire was designed from the literature review. It included 29 variables which will help in enhancing the satisfaction of the customer with usage of internet banking in India. Six Indian banks were chosen where the questionnaire was randomly administered to 210 respondents who were also customers of the bank. Out of 210 questionnaires, 196 were completed questionnaires. The banks chosen for the purpose of the study were the ones who have strong retail prese nce and offer comprehensive range of information to the customer. An exploratory study of the Indian customers in six banks is conducted to identify the factors which lead to adoption of internet banking services with the help of data reduction technique called factor analysis. Decision Style Measures Measures of decision style  assess the ways in which individuals approach decision making, or thinking more generally (e.g., whether individuals adopt a rigorous analytic style or a gut-based experiential style). Within decision style, we include: Measures of decision style, which were specifically designed to assess individuals approaches to decision making. Measures of cognitive style, which were designed to assess individuals approaches to thinking more generally, but have been successfully applied to decision making. Measures of epistemic motivation, which were designed to assess motivated cognition, but have been successfully applied to decision making. Closely related are measures of  ambiguity (in)tolerance. IMPACT OF MOTIVATION ON EMPLOYEES PERFORMANCES. Impact of motivation on employees performances: A case study of banking sector  Background and Literature There argues that current knowledge of motivation and performance has been inadequate as there identifies set of variables that may influence bank employees motivation and performance. The model incorporate constructs and research findings from disciplines, the research primary purpose is to provide model or research framework and several hypotheses to help guide empirical research in motivation keeping at Nigeria banking sector.  Motivation serves as essential paradigm in determining professional growth, in attaining performance development among Nigerias banking employees. There will be theoretical posits verifying motivation approaches applied in Nigerian banks such as bank managers in general. Motivation at work is in popular area of research influenced by modern research stature (  and , 2004)  and provided sense of understanding of work motivation,   and  Ãƒâ€šÃ‚   (1975) asserted, the more effort expected by the employees on their jobs, the more motivated they are to become, creating perpetuating cycle of performances due to motivation. The research provides ideal interest to the researcher because in every work setting motivation comes in the picture as it can be recognized and unrecognized in certain ways.  In addition, agreeing that motivation incurs strong basis for value integrity as there can be options adhering to real specifications of humanistic attitude that can be seen into self response within the grounds of the work environment that in a way support satisfaction that leads to the fulfillment of basic needs and goals. Ideally, there can be involvement on individual differences as viewed well by means of study investigation that does relate to work motivation and its underlying performance. Methodology Work motivation and performance will be analysed from the perspective of motivation theory as central for the analysis is the relation of banking sector employees with the motivation to exert effort on behalf of performance recognition. There will be presence of theoretical analysis as well as empirical review of several studies of known effects and relationship linking to motivation and performance as it maybe positively related to impacts of motivation on employee performance, effective performance is perceived to be Nigerias banking sector plan and interest. The methodology  seeks to generate empirical data to inspire measures for motivation survey research. The study will adopt qualitative approach, using focus group of a total of 15 participants as to be selected in the HR area of specific banking sector located in Nigeria. Several procedures are applied to carry out rigorous research analysis in forms of survey questionnaire upon presenting research evidences and fi ndings. Alternative methodology can be possible in such case study approach. There is integration of focus group in the study, first group will detect what motivate bank employees, second group will find out how Nigerias banking sector in HR area are doing with regards to motivation and performance. Reliability and Validity of research evidence to construct desirable evidence has to be in a conformed process wherein research biases and lapses if any will not hamper research goals and objectives. Thus, the integration of literature should look further on certain measures to critically evaluate theories in framework and adhere to several concepts of research that is causal to the core function of the overall study development and its process. The imposing of relevant research studies will then incur and play a crucial role to achieve research spontaneity and vigor for assessment of research standards linking towards the completion of the dissertation plan. The literature study serves as major factor from data analysis is found within effective facets of research and right amount of knowledge. Individual differences in decision making: Drive and reward responsiveness affect strategic bargaining in economic games Background In the growing body of literature on economic decision making, the main focus has typically been on explaining aggregate behavior, with little interest in individual differences despite considerable between-subject variability in decision responses. In this study, we were interested in asking to what degree individual differences in fundamental psychological processes can mediate economic decision-making behavior. Methods Specifically, we studied a personality dimension that may influence economic decision-making, the Behavioral Activation System, (BAS) which is composed of three components: Reward Responsiveness, Drive, and Fun Seeking. In order to assess economic decision making, we utilized two commonly-used tasks, the Ultimatum Game and Dictator Game. Individual differences in BAS were measured by completion of the BIS/BAS Scales, and correlations between the BAS scales and monetary offers made in the two tasks were computed. Results We found that higher scores on BAS Drive and on BAS Reward Responsiveness were associated with a pattern of higher offers on the Ultimatum Game, lower offers on the Dictator Game, and a correspondingly larger discrepancy between Ultimatum Game and Dictator Game offers. Conclusion These findings are consistent with an interpretation that high scores on Drive and Reward Responsiveness are associated with a strategy that first seeks to maximize the  likelihood  of reward, and then to maximize the  amount  of reward. More generally, these results suggest that there are additional factors other than empathy, fairness and selfishness that contribute to strategic decision-making.

Laboratorio de Analisis Argentina Essay examples - 1437 Words

Due to increasing competition in the field of medical testing it has become prudent for Laboratorio De Analisis Argentina (LAA) to evaluate its process and identify strengths and weaknesses to improve the operations of their laboratories. An in-depth investigation into day-to-day, step-by-step breakdown of activities has uncovered where, and how LAA can achieve efficient operations. From the original collection of samples to the final step of communicating the test results to the patients, LAA has shown that they have created a process with numerous factors to success as well as room for improvement. The following is a flow chart representative of the steps of the process and the reliance each step has to other steps: While not†¦show more content†¦If the company is adamant at meeting the 5,000 sample a day mark and removing demand variability it may be worthwhile to look into holding off on samples arriving later in the day as to have immediate work for testers and the la tter steps at the beginning of the next day. Samples from the second 8-hour shift of a certain day that are processed during the first 8-hour shift of the following day will still meet the objective of communicating results within the 24-hour limit. This technique could also potentially decrease standard deviation as it tries to evenly control the sample flow and demand variability in the daily process. Routine delivery times for satellite and external labs could also lead to more consistency within the process. The table below represents the average samples processed per hour and per step, based off the minimum, average, and maximum samples processed on exhibit 4. Separation numbers are half of the other process’s sample numbers because only 50% of samples go to separation. Minimum Demand (2,353) (avg. sample/hour) Average Demand (4,989) (avg. sample/hour) Maximum Demand (7,250) (avg. sample/hour) Processing 147 312 453 Separation 74 156 227 Distribution 147 312 453 Testing 147 312 453 Storage 147 312 453Show MoreRelatedLaboratorio De Analisis Argentina1973 Words   |  8 Pagesï » ¿Process Management Case: Laboratorio de Analisis Argentina 1. What are the key success factors for LAA? The key success factors for LAA are as follows: * Management’s belief in achieving and maintaining high-quality service based on fast turnaround times and accurate testing * Management’s recognition that there are flaws in LAA’s current processes and their willingness to fix the problems by doing a thorough analysis of the internal operations * Locally owned and operated

Operations management as a source of competitive advantage

Contents Executive Summary2 Introduction3 Section A4 Section B17 Recommendations21 Conclusion22 Appendices23 Bibliography26 Executive Summary The following assignment looks at operations management as a source for gaining a competitive advantage, operations management and TQM are defined and discussed as to their importancy in the organisation. The differing ways of gaining a competitive advantage are explained as is the way organisational structures and the implementation of technologies aid the building of these advantages. The Cambrian Conservatory and window world is used as an example of efficient operations management. Introduction Operations management is based around the decision-making associated with the use of†¦show more content†¦These costs will be heavily outweighed by the increase of net income achieved by the implementation of TQM. Cost cutting is not the only reason for TQM, the philosophy behind it agrees with the basic marketing concept. It is a philosophy that puts the consumer at the centre of the organisation. TQM states that it is essential to satisfy consumers needs to encourage customer satisfaction and in turn loyalty. The simple reason for consumer satisfaction is: if a customer is not satisfied with the product, he or she will not repeat purchase. Even worse, the consumer will not recommend other potential consumers to purchase. And if the consumer is very dissatisfied he/she will almost certainly go out of their way to tell other potential consumers not to purchase a certain product. By building TQM, we are gaining a competitive advantage of quality, the effects of having a good reputation for quality is easily seen in the Japanese electronics industry. The improvement of quality has meant the gradual building of their reputations from cheap and nasty to high tech and desirable and of course meant a huge increase in sales. See appendix 2 for Demings Chain reaction model of TQM. 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The Miraculous Journey of Edward Tulane free essay sample

The Miraculous Journey of Edward Tulane The story begins on Egypt Street. On the street there was a house. In the house lived a family, the Tulanes, and their daughter’s china rabbit-Edward Tulane. They were fairly wealthy, and dressed Edward in the best clothes money could buy. Abilene (Edward’s owner) loved Edward very much. But when tragedy strikes, Edward is all alone (al least that’ s what he thinks) until he meets a bunch of new people. â€Å"The Miraculous Journey of Edward Tulane†, by Kate DiCamillo is a wonderful adventure story. The genre of this book would be fantasy, because it could never really happen. The illustrator of this book would be, Bagram Ibatoulline. The copyright date is 2006. This book is full of many different characters. The 2 most important though, would be Edward (note that his name was changed several times in this book), and Abilene. Some other characters include: Nellie, Lawrence, Lolly, Lucy, Bull, Bryce, Sarah Ruth, Neal, and Lucius. We will write a custom essay sample on The Miraculous Journey of Edward Tulane or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The setting takes place in Abilene’s house, Nellie and Lawrence’s house, on a train, outside in the woods, Bryce and Sarah Ruth’s shack, and Lucius’ store. Edward is happy living with Abilene. Then Abilene’s parents announce they will all be going to London. Abilene decides to take Edward along. On the ship were a couple of boys who thought it would be funny to rip off all of Edward’s clothes, then play catch with him. One of the boys tried to throw Edward to the other boy, but, Abilene tackled him and Edward went flying. Not to the other boy, but into the water. A few months later, a couple of fishermen caught something very unusual, Edward. One of the fishermen was named Lawrence. Lawrence brought Edward back to his wife, Nellie. There, they re-name Edward, Susanna. One day, Nellie and Lawrence’s daughter, Lolly, comes to visit. â€Å" ‘ Got the folks bewitched, don’t you? ’ said Lolly. ‘ I heard the talk in town. That they’ve been treating you like a rabbit child. ‘ â€Å" With that, Lolly picked up Edward by the ears and threw him face down into the garbage can. At the garbage dump, a dog named Lucy found Edward and brought him back to her owner, Bull. Bull and Lucy are homeless. Bull re-names Edward Malone. Edward is with them for years. One day Bull, Lucy and Edward are traveling on a train when a man found them, kicked Edward and sent him flying. Edward landed with a thump in the woods, in the middle of a path. An old woman came upon Edward and decided she could use him as a scarecrow. The old woman re-names Edward, Clyde. One day a boy named Bryce, who works for the old woman, finds Edward. Bryce then takes Edward away to his sick sister, Sarah Ruth. Sarah Ruth re-names Edward Jangles. When Sarah Ruth dies, Edward and Bryce are all alone. Bryce makes Edward perform on the streets for money. One day Bryce is very hungry, so he goes into a restaurant. Bryce can’t pay the bill. The owner is mad and he grabs Edward by the feet and smashes Edward’s face into 21 pieces. Bryce takes Edward to a toy repair man. Obviously Bryce can not pay. Lucius Clarke, the toy repair man, gives Bryce 2 choices. #1: Lucius would fix Edward, but Edward would then belong to him. #2: Bryce would have to seek assistance elsewhere. Bryce decides to leave Edward. Lucius fixes up Edward, then puts him up for sale. Edward sits on the shelf for some time. Then something amazing happens, Abilene, and her daughter step through the door. â€Å" ‘Edward? ’ said Abilene. Yes, said Edward, ‘ Edward’, she said again, certain this time. Yes, said Edward, yes, yes, yes. It’s me. † A china rabbit falls into the sea, gets thrown into the garbage, gets thrown out of a moving train, gets his head smashed into 21 pieces, gets hung and made into a scarecrow, and still is re-united with his owner, Abilene. I would recommend this book to anyone who likes adventure stories. If I had the chance to, I would read this book all over again. The author tells the story very well. She makes everything kind of go together. One event leads to another, then that event leads to another. When I was near the end of the book, I was afraid Edward would never find his way back to Abilene. #1: the end of the book was drawing nearer. #2: because the book was almost over, I thought the pattern was going to repeat itself one more time, and Edward would end up with someone else.